Need help with P-Track? This page explains the main controls, subscription restoration, and cached data.
Contact support
Email support@ptrackapp.com. When contacting support, include your iPhone model, iOS version, P-Track version, and the steps that led to the problem. Please do not send passwords or payment-card details.
Explore the globe
Drag to rotate the scene and pinch to zoom. Use Satellites to choose a station or browse available GPS and Starlink satellites. Supported space stations, including the ISS, are free; GPS and Starlink tracking requires P-Track Pro. Tap Flight details for telemetry. Settings controls the coordinate system and scene overlays.
Subscriptions and restoring purchases
Monthly and six-month subscriptions provide the same Pro access. To restore a purchase, use the same Apple account used for the purchase, open a locked satellite to show the paywall, and choose Restore Purchases. To manage or cancel a subscription, open your iPhone’s Settings, tap your Apple account name, and choose Subscriptions. Deleting P-Track does not cancel a subscription.
When the data service is unavailable
P-Track may use recently cached orbital or VTEC data during a service outage and displays a notice when it does so. Cached coverage is limited and may not include every satellite or time. Keep an internet connection available so the app can obtain fresh data when the service recovers. Satellite positions and predictions are estimates for educational and recreational use, not navigation or safety-critical use.